Refund policy

We want you happy with whatever you pull out of the vault. Here is how returns and refunds work.

Return window

You have 30 days from the day your order arrives to request a return. Items need to be unused, in original condition and in their original packaging.

How to start a return

Get in touch through the contact page with your order number and a short note about the problem. We will reply with return instructions. Please do not post anything back before you hear from us, or we may not be able to trace it.

Damaged, faulty or wrong items

If your item turns up damaged, faulty, or is simply not what you ordered, contact us within 14 days of delivery and include photos. We will send a replacement or refund you in full including shipping, and you will not pay return postage.

Return shipping

For change-of-mind returns, return postage is yours to cover. For faulty, damaged or incorrect items, we cover it.

Refunds

Once your return arrives and has been checked, we refund the original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to show it.

Cancellations

Orders can be cancelled for a full refund any time before they ship, which is usually within 24 hours of ordering. Once a parcel is with the courier it has to go through the returns process instead.